Information We Collect
Personal Information
We collect information you provide directly to us, such as:
- Name and contact information (phone number, email address, mailing address)
- Service address and property details
- Payment information (processed securely through third-party payment processors)
- Service history and preferences
- Communications with our team
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Location data (with your permission)
How We Use Your Information
We use the information we collect to:
- Provide plumbing services and customer support
- Schedule appointments and send service reminders
- Process payments and maintain billing records
- Communicate about services, promotions, and updates
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and unauthorized access
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Appointment scheduling
- Customer communication
- Website analytics
- Marketing services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure safety of our customers and employees
- Investigate fraud or security issues
Data Security
We implement appropriate security measures to protect your personal information:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of physical and electronic records
- Employee training on data protection practices
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can control cookie settings through your browser preferences.
Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Restrict processing of your information
- Data portability (receive a copy of your data)
Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Service records are typically retained for 7 years for warranty and legal purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the "Last Modified" date
Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
Village Plumbing
Phone: (919) 968-0070
Email: privacy@villageplumbingchi.com
Address: Chapel Hill, NC 27514
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
To exercise these rights, please contact us using the information provided above.